Refund policy

Return and Refund Policy for Fusion Tees.

Thank you for shopping at Fusion Tees. We appreciate your interest and want to ensure your satisfaction with our products. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.

1. Returns

1.1 Eligibility for Returns:
  • We accept returns within 21 days from the date of purchase, for a faulty items only.
  • Consumers are not entitled to a replacement or refund under this policy if they got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn't like the purchase.
  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Discounted items are final and cannot be returned or exchanged.
  • Returned items must have no visible signs of wear or use.

1.2 Initiating a Return:

  • To initiate a return for a faulty product, please contact us via our ‘contact us’ page on the website with your order number, details of the issue, and supporting images.
  • Our team will guide you through the return process and provide you with a return authorisation if applicable.

  • Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if they received what they asked for but simply changed their mind.

1.3 Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a faulty product.

2. Refunds

2.1 Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.2 Refund Criteria:

  • If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.
  • Refunds are issued for the cost of the product only and do not include original shipping charges.

2.3 Late or Missing Refunds:

  • If you haven’t received a refund within a reasonable timeframe, please check your bank account and contact your payment provider. If the issue persists, contact us at info.fusiont@gmail.com.

3. Exchanges

3.1 Exchanges:

  • We do not offer direct exchanges. If you need a different size, color, or style, please place a new order for the desired item.